Refund policy

We believe in providing our valued customers with the best services and support. The return policy of Kobra Shredders is on a Case-to-Case basis, as per the issue.

All items are to be inspected upon delivery by the customer, and any freight damages are to be marked as 'damaged' on the Bill of Lading (BOL). In case any damage to the product is noticed, please call us at (800) 992-5279 or write us an email at sales@clarybusinessmachines.com. We make sure to cater to all issues per the requirements.

All returns are subject to a restocking fee, and the customer is responsible for shipping the product back to us. To be eligible for a refund, the returned product must reach us in the same original condition in which it was delivered to the customer. We ask our customers to ensure the product is properly packaged to protect it against loss or damage during transit. All returned products are physically inspected by our warehouse team upon arrival, and refunds are issued after the product passes the inspection. Any product received in a compromised, modified, or damaged state due to improper packaging or customer handling is not eligible for a refund. The Return window (amount of time a customer has to return a product) is 30 days.